Four years since our Waldorf Tower apartment in Kuala Lumpur had been ready and four years of staying there whenever we were home and finally I felt I had to do something about the morning sun. Actually, I mean something MORE.

Our living room, the study and the two bedrooms all face the morning sun. And we made the big decision of tinting all the windows and the living room door to the balcony – just like you’d do with car windows – with V-Kool! It did cost a little bomb and a half but I think, no regrets at all.

V-Kool installers tinting the living room door

Everything went well except the morning sun where the living room and study were was really intense. From about 8:30am till 11am or so every morning, the sun shone so strong into the living room that I’d be forced to draw the curtains. Which, of course, made the room dark. And when I wasn’t there, Danial would be at work when the morning sun came in and there would be no one to draw the curtains. Of course. Smile

It took its toll. Year after year of the sun coming into our living room damaged my conversation piece, “organic” sofa. It was supposed to be leather and suede – well, at least that’s what the guys at Cellini told me – but who knows. Anyway, the large piece kidney shaped piece had to be thrown out. When I tried to have it fixed at Cellini, they told me I had to reupholster the whole set. They wouldn’t fix only the damaged part. That was so unfair. It would cost me much more than a new set. I was so upset and you know what happens next – that’s the last time I ever buy anything from this store. I asked my maid Siti to ask her husband who worked with the apartment maintenance team to remove it. It didn’t seem to matter at the time what they did with it. I think they used in the staff room.

My "organic" sofa set from Cellini

I kept the other two pieces trying to make the most functional use of it. The round ottoman went nicely in the reception – you sit on it when you want to put your shoes on or you put your stuff on it when you get home Smile. And I put the crescent-shaped one in a corner of the dining area which had looked a little empty. And then I bought a new sofa. I was happy to find an acceptable, inexpensive one for the time being. It was the best I could do in a hurry. It was ok.

Then I thought I’d better solve the sun issue because anything I put there next to the balcony door would get damaged by the morning sun. I seriously considered some weather-proof sunscreen blinds on the balcony which would keep the sun out AND even the rain. I had seen it at a friend’s home in Serene Kiara. I got quotes and would have gone on with it, except for a couple of hitches. One, our balcony was curved and they couldn’t fit it in without encroaching on some of the balcony area, and two – the fantastic management at Waldorf Tower wouldn’t give me permission to do it UNLESS I chose this awful dark brown bamboo blinds! What? I wanted a sunscreen which would let in the sunlight BUT keep out the intensity of the sun and they wanted me to put these awful dark blinds. They said I had to abide by the “house rules” if I wanted to install anything outside the apartment, like the balcony, but I could install any kind of blinds inside the apartment.

So that was that. I had no choice but to call my faithful contractor Lau and asked him to install some roller blinds inside the apartment. It worked. It kept more heat out and my sofa etc had a better chance at a better life!

Before the sunscreen blinds

After the sunscreen blinds
It wasn’t that bad, in fact it was quite practical as it certainly kept out the glare. My curtains seemed dysfunctional there right now but that’s going to be another story. Hubby says when we move back for good we’ll do some renovation and repainting etc and that’s when I’ll change those things.

For now, the sunscreen blinds work for me.

A couple of weeks ago, when Lau had more or less completed the renovation of our Windsor apartment, I sat down with him and “ordered” the last couple of pieces of furniture I wanted (rather we needed!) for our apartment.

One – we had no shoe cupboard.

Every house needs a shoe cupboard! And I didn’t like any of the ones we had seen at various furniture shops we visited, including IKEA. Either they were too flimsy or they were the wrong sort…flawed design. I mean, they looked good, they were slim but your shoes go everywhere when you close the door. One of those where you pull the doors out towards you and put the shoes in at an angle? You know the ones I mean.

We have one of these in Kuwait which we bought many years ago while in Dubai. The good thing about it was that no one knew it was a shoe cupboard! Which was a really good thing. That one cost us a bomb because it was solid wood (and good wood at that!) and made in Spain. Hubby liked that.

I had bought the metal racks meant to be installed inside IKEA wardrobes and designed our shoe cupboard around it so it should be pretty functional.

Two – the wall behind the dining table was too empty.

Still looking unfinished...

I had been looking for a nice long painting that was about the length of the table (250cm!) but found nothing. Hubby feels I should paint one. But I didn’t have the time nor did I feel inspired to paint anything right now. Or anytime soon actually! I need a large block of time to reflect and more than that – I needed a studio to paint from!!! Of course we shall have to work that out eventually. maybe I could paint one in Kuwait and then bring the canvas back here. One more to-do. So no painting for that wall, well, not right now. I thought about mirrors – not a 250cm one. I don’t like too much mirror. A series of mirrors would be nice. I had seen that at a friend’s house and liked the idea.

I thought also that it would be nice to have a sort of console cum drawer there. That would be really functional.

It was good to be able to tell someone exactly what you wanted. I had a nice little console which I had bought from Haus last year and I told Lau I wanted my shoe cupboard and console cum sideboard to match this and the other furniture we had in the apartment. I designed it and he drew it and we agreed on the dimensions and voila…we have our custom-made furniture.

It wasn’t cheap, but it wasn’t expensive either. Solid wood and made-to-measure. So why not. He promised it would be ready in two weeks and smack on 7th September, 2009 his men delivered both items! They installed the mirrors, doors and drawers and left.

Installation of our dining area console with drawers and mirrors

Installation of our dining area console with drawers and mirrors

Our shoe cupboard waiting for the doors to be installed

The next day, Ah Wan, the varnishing Sifu came and varnished everything on-site.

Ah Wan varnishing our shoe cupboard

Console / sideboard done...Here he is doing our dining table!

And I mean EVERYTHING!

Once he had completed varnishing the console sideboard and the shoe cupboard, he offered to touch-up ALL my other furniture! How could I refuse – almost a year since all the other furniture had been there, naturally a scratch here and a scratch there. He varnished our dining table and our AV cabinet too, and everything sparkled like they were brand new!

That’s how it is if you order made-to-measure furniture in Malaysia. They bring the stuff, install it and varnish it on-site. Everything looked good. Except that the shoe cupboard did not seem to fit right in the place I originally intended it to be. But we soon found the perfect home for it and everyone’s happy!

So that’s it. Our apartment is pretty much DONE. All in time for the festive celebration of Eid in a couple of weeks.

I have some issues with the walls (yes, already!) thanks to bad workmanship of the previous contractor but hubby and I agree that in a couple of years we will probably need to repaint the entire apartment so we’ll live with it for now. Anyway, as Lau said, if you don’t point it out, no one will notice it so I won’t say anything here!

Hubby arrives for Eid very soon and with him his D300 and wide-angle lens. Yippeeeeee!

So we’ll get some nice pics of the new kitchen and the rest of the apartment then. But right now here’s a look at the old and the new and why I should be grateful and happy!

Our old kitchen which came with the apartment.

The old kitchen was……well, BASIC. It worked, but after a while, it felt dysfunctional. The work area wasn’t properly thought out – there was a lot of “broken space” which rendered some of it completely useless. Like that little bit to the left of the gas hobs. The cooker hood / extractor was hung too low, your face was right in front of it and there was no ducting for the hot fumes to go anywhere except in your face. LOL. The workspace to the right of the hob was quite useless too because it was too far away from the sink.

The workspace on the other side, where the stand-alone fridge was wasn’t really a workspace. We had the microwave oven there and the space to the right of the microwave oven was where we had the kettle and where we made our coffee. We had enough cupboard space but I preferred large drawers for storage because you didn’t have to go into a crouching position and reach in every time you wanted to get something!

The new…. 

Our new kitchen

Well, I don’t have to say very much. The picture says it all I think. All the work area is concentrated between the sink (large single bowl which can be converted into 2 bowls, or one bowl and one drainer or one bowl and cutting area with accessories :-) and the induction hobs. No wasted area. The relatively small workspace to the right of the hobs is ideal for placing spoon rests, pot covers, ingredients etc. We chose a “flush” hood / extractor which together with the flat induction hobs gave the kitchen a clean and uncluttered look.

No wasted counter top on the fridge side anymore. You don’t see the fridge because its built-in…right there on the very left.

Here it is, doors open.

The "tall" side with view of the open fridge and the ovens next to it.

Next to it the tall pull-out larder and then the built-in microwave oven and conventional oven. At the extreme right is our coffee bar.

The tall pull-out larder where we keep our groceries..  View from the other side of the pullout larder.

I’m glad we opted for the tall larder, positioned functionally next the fridge. It holds a lot of stuff, you can see what you’re looking for and its neat! I love neat. :-)

The dishwasher is also built-in to the right of the sink. Here it is, door open.

The built-in dishwasher next to the sink.

On both sides of the kitchen we have maximum large drawers for everything with internal drawers for cutlery, gadgets and stuff like cling wrap and aluminium foil. So no wasted space. And everything within reach!

The coffee corner. Cups and glasses in the drawer below. Cutlery in the internal drawer.  Plates and bowls...in the drawer below the cups and glasses

Knives and food preparation gadgets in the internal drawer on top and cutting boards and bowls etc in the two drawers below.  Cooking utensils in the internal drawer and pots and pans in the two large drawers below.

All the pots and pans within easy reach below the hobs..  All the drawers open!!!  

Appliances like our rice cooker and toaster in the drawer below...  Cling wrap, aluminium foil, ziploc bags, spoon rest etc in the internal drawer on top..

So that’s our new kitchen. Somehow, all the problems I experienced getting to the new kitchen now seems like another lifetime! What a short memory we have eh?

More before and after views below…

Before  After

Before  After

Before  After

All said, I love my new kitchen. I could live in it. I love cooking in it. And I’ll miss it when I go back to Kuwait.

After a couple of postponements, Bernard made it to our apartment for the final appointment – to fix the famous 4 glass doors with the vertical opening mechanism, now from Blum AND to fix everything else that remained outstanding. This was it. I had threatened that IF they did not fix everything today, I would get my own contractor to do everything and bill Aldo.

I had no more patience and no more time!

It took all day. Well, 10:30 am to 5 pm. But yes, everything was done. Of course, under my watchful eye. The to-fix list was long. Apparently small stuff which I hadn’t been happy with. But its the small stuff that’s important I think. Little things that are “not right” can be extremely irritating and its only right they fix it.

One of the kitchen contractors I had gotten a quotation from actually said to me that he would try his best to give me “perfect workmanship” if he was selected. In his words “Not 100%, but 99% lah…” I didn’t give him the job. I’ve always been a perfectionist and in my book, there’s a right way to do everything. I just cannot understand how anyone can be in any line of business and not be able to deliver. I just can’t.

Anyway, this has been a weird project. This was my dream kitchen – well, almost, for now, based on the space constraints we have in this apartment – fully functional and contemporary, aesthetically pleasing too. No pasar malam stuff. Not a job for amateurs. But now that its over, I guess I learned some important lessons from this project.

The most important one is of course — get references before selecting a contractor…if that’s possible. If a contractor or supplier has nothing to hide, they would let you talk to their real customers, won’t they? For a project this size and this cost, they better let you do that.

If I had to do this again, that’s what I would do.

So at 5pm, Bernard and his installer / handyman, cleaned the kitchen, packed up and left. He knew I wasn’t 100% happy. Of course I wasn’t. I’m grateful that I have a new kitchen which I really enjoy using. I’m upset it took this long to bring it to completion. I’m upset at all the little “problems” that they couldn’t really fix but this is a better kitchen than the one I had!

Bernard’s last words – “I’m sorry its not perfect. Use it for a few days and let me know if you need anything else. I’ll be talking to Management to see if we can compensate you for the delay and the problems.” Right he was. Lets see.

I lost my patience yesterday. I’m normally very understanding and patient but now I was tired of all the run around everyone was giving me about my 4 glass doors with the parallel opening mechanism. I can’t believe it has taken them this long to fix it! I really didn’t understand the problem. When the installer, Ah Chun could not finish fixing the hinge mechanisms the day before, I was told that Andrew himself (the Häfele guy) would come with the missing parts and fix it. He was supposed to come yesterday but called to say that the “system was down” so he could not retrieve the parts from the warehouse so he would come another day.

No. No. No. I cannot wait anymore.

I told him he had to find a way to get the parts, come down with it and finish all this work. He came at 3pm. Ah Chun also could not figure out how to install my under-the-counter bin the other day. Bernard arranged for the salesman himself to come and take a look. He managed to install it so at least that could be ticked off my list!

Again, to cut a long story short, Andrew did not succeed with installing the hinge mechanism. Whatever was the problem, he couldn’t fix it. I think he didn’t know how. It was a very new product he said. Not my problem. Really, not my problem.

All hell broke loose. It really did. I knew it was his fault, but someone’s head had to roll and it has to be Aldo Kitchen’s. But Bernard was conveniently at another site. I basically told Andrew to remove everything and take it away. I wanted the problem solved and he had to talk to Bernard to give me a system that worked! If not this one, then, another one. He was very apologetic. I was shaking with anger and frustration.

He told me the real story. He said the hinge mechanism I had seen and requested was from Blum but Aldo Kitchen “didn’t have a good relationship” with the dealer so they couldn’t source the product from them. Something like that.

Andrew said he had suggested that they purchased the product through his company but they didn’t want to! And that’s why they opted for this Häfele model…I was appalled! OK I said, go and do whatever you have to. I need this problem resolved. Get that Blum hinge. Whatever. ASAP. No more delays.

I had nothing to threaten them with. I wish I did. I still had the last 10% to pay – I guess that’s the only leverage I had.

When I spoke to Bernard yesterday, he said Andrew had spoken to him and they were looking at the Blum mechanism. And he would revert by today to let me know the timeline.

He kept his word and told me today that the Blum mechanism had to be ordered from Australia and it would take two weeks. Hmmmm….They also needed to modify the glass door frame to accommodate the new hinges and he would send someone to dismantle the doors and take it back to the factory. He was very apologetic but what good are apologies when I was sooooooo frustrated. Anyway, what could I do but accept it.

I said my silent prayer, again – never again would I do any business with this company. Never.

We succumbed to Astro! Mainly because we’re missing all that international news….I always miss CNN, BBC World and al-Jazeera news when I’m here in Malaysia. I find the local news channels don’t carry too much international updates. In Kuwait, I’d always be “listening” to the news whatever I’m doing – whether its working in our office or fixing a meal in the kitchen. Dan also thought it would be great to be able to watch his favourite sport on TV – football!

Suffice to say, Astro now hails as the most efficient service provider in my book. Dan went on line on Saturday night, chose a package, signed up and waited. We did wonder how long it would take. Today – Tuesday – they called and said the installer would come around 3pm to install the decoder.

They came at 3:30pm, took out the decoder, plugged it in, connected the MATV point, connected it to the TV and that was it. Voila….Astro started downloading and we should be able to catch CNN’s latest update around 5:30pm!

Wow. Is that service or what?

Bernard’s installer, on the other hand, was still struggling to fix my under-the-sink-trash can!

Trying hard to install the bin

Since arriving this morning at 10am, he had been busy installing all the other outstanding stuff -

  • the fridge door and the shelf and cupboard above the fridge door
  • the 4 glass doors with the parallel opening mechanism, and
  • the skirting underneath the cabinets

Tweaking the door to our built-in fridge

Last week I got really upset with Bernard, complaining about the slow pace of completion of my new kitchen. What was supposed to have been completed within two weeks (remember I was supposed to get my new kitchen by 17th July?) has taken more than a month!

Either Murphy (of “Murphy’s Law” fame!) had been busy or my kitchen contractor is not up to the mark.

I think its the latter – Bernard is a nice guy, too nice in fact, but I think he has too much on his plate. He seems to have very little control over the project. Overall coordination has been very bad. I heard many people have left the company so there is no one. In fact the lady who designed my kitchen and I think would have project-managed my kitchen also left since the time we appointed them. Poor Bernard. But that’s NOT my problem. A finished kitchen is what I want. So last week I gave Bernard an ultimatum – fix everything soon or I talk to Peggy! She’s the owner….the lady boss much feared.

So Bernard made a commitment to clear everything today. And they have been at it since morning. Bernard left around 2pm but his installer stayed on to complete everything.

The installer, Ah Chun, having another go at the glass cupboards

From him I’ve learnt that there are a lot of “firsts” in this project. Its scary. I know. But what to do. We did our research. We got many different quotations. And we made a decision. The truth is you don’t really know who you’re working with or what you’re going to get until you do it.

I look around and everyday there is a new kitchen specialist advertising their services or launching a showroom. I think by now, I know a lot more about renovating and installing a new kitchen so that if I had to do it again, it would be a much better experience.

At the end of the day, my kitchen is what I wanted it to be and for that I’m grateful.

Its HOW we got here that was frustrating….

Bosch called me two days ago to deliver the fridge yesterday but I wasn’t available so an appointment was made for 11am today. I called Bernard the same day to let him know so that he could arrange the installer.

I waited and I waited and I waited.

It was 11:45pm and still no fridge. Since Bosch had called me direct, I decided to call them to find out what happened to the delivery. I didn’t believe it when they asked me if I knew the name of the salesman who made the sale. Of course I didn’t know. When I told them that the fridge had been ordered by my kitchen contractor, the lady politely said I should contact them!

So of course I called Bernard and he said he would sort it out. Nothing happened until 1:30pm when the driver of the delivery truck called me to find out if I was home. He said he would be here around 2:30pm. I said, “I thought you were supposed to deliver the fridge at 11am”, he said “Oh, I saw the delivery order but didn’t notice the delivery time was 11am. I thought I could deliver anytime today.”

What??? I really couldn’t believe my ears.

Of course, to make matters worse, I called Bernard to let him know the fridge was on the way and he said….”Aiyaaaa (a popular local expression meaning something like ‘oh s**t’ )now my installer is not available. I sent him on another assignment since I thought the fridge was not coming today.

Since it was a Friday, of course I was upset because it meant the fridge would be sitting there in the foyer until they installed it on Monday.

Again, what could I do.

After the fridge was delivered, I decided I wasn’t going to hang around waiting for things to happen so I went out…..SHOPPING for the kitchen!

I bought some new pans for my induction hobs so I can start cooking a proper meal. I decided on Tefal Preference because they were solid and heavy and they were non-stick. The 24cm frying pan, 28cm stir-fry pan and square grill pan cost me a small fortune but no regrets! They’re going to be perfect.

I cooked my first meal – only a mushroom omelette but I could swear it tasted much better than when I used to do it!

First meal from the new kitchen - Mushroom omelette with salad!

It was the only thing I could cook because all I had was eggs, canned stuff and salad stuff. But I enjoyed it!

I think it was the rain that made everyone (except for Andrew and gang) disappear. Anyone who has done any renovation work in Malaysia will have heard that when it rains, contractors and their workers don’t turn up for work. Or they just turn up late. All kinds of things happen. One of the guys had a punctured tyre. Others I guess got stuck in traffic which is usually nothing more than a crawl when it rains.

After Bernard walked in, everyone turned up. Francis started working at lightning speed. He installed the tap to the piping for the washing machine, then asked me to test it. I threw some stuff in and started the machine. Nothing untoward happened. The plumbing was fine.

He started working on the dishwasher. It didn’t take him long to install the door, now that he has the missing brackets. I asked them to help me move our previous fridge from the breakfast area to the utility room. We thought of using the fridge as a supplementary fridge in case our new built-in fridge-freezer was too small. Well, for sure it stays in the utility room until our Bosch fridge-freezer gets here. Well, the washing machine and the fridge fill up the tiny utility room! I think we’ll stick to our initial plan to move fridge and the microwave oven to our Windsor apartment which we will try to rent after some minor renovation. I need all the space I can get in the utility room for other stuff.

Things were really moving. Andrew and his technician started working on the tall larder unit, fixing the baskets and securing the whole thing to the carcass. They had been waiting to install it only after the fridge had been installed but since the fridge was delayed and yours truly was cracking the whip, they decided to go ahead and install it. That done, Francis installed the door and handles.

My kitchen looks more like a kitchen now.

So right now only two things were missing – the fridge and the four glass doors which could not be installed because the parallel door hinges had the wrong “piston”. Apparently they had installed “250" strength and it was too hard for the weight of the door. They tried “150” and it was too flimsy. Andrew said that they were ordering the in-between “180” strength and just-in-case, also the “200” strength to be couriered from Italy. He also said that his principal from Germany was arriving in KL later in the afternoon and he would like to bring him over to show the problem and make sure it wasn’t an installation problem.

When all the work was done, Bernard’s installer cleaned all the cabinets and put little plugs to cover all the screw holes and we cleared the place up. Everyone left around 5pm except for Bernard. We tested the dishwasher to make sure the plumbing worked, then Bernard said we could remove the brown protective film that the factory had put on all the cabinet doors and drawers to protect them.

Bernard peeling off the protective film

I started to see my real kitchen. Even though the fridge wasn’t in yet and the glass doors were yet to be installed, Bernard said I could start filling up the cupboards and drawers and use the kitchen.

Our new kitchen sparkled! We had chosen white acrylic spray paint finish and so our kitchen looked amazingly huge. The illusion of colour. I still couldn’t fully appreciate the kitchen because of the missing fridge and the four glass doors but I was excited that we now had a fully functional kitchen!

I brought the basic stuff to make coffee in our new kitchen tomorrow morning – kettle, cups, coffee, sugar, spoons etc. I plugged in my iPod, lit an aromatherapy burner, and had a Coke in my new kitchen to celebrate.

Mabruuk, as they would say in Kuwait on an occasion like this! I couldn’t wait to start “moving in”.

I had a big breakfast of nasi lemak from my favourite Daun Restaurant downstairs this morning after dropping off Dan at work. 

Nasi Lemak

Then I waited and looked forward to Bernard and his guys finishing up my kitchen. Heavy rain followed and it was so cool and breezy. I love the smell of rain so I took the opportunity to open all the windows and the balcony door to let the smell and the wind in. Great way to start the morning.

Andrew from Häfele arrived almost 11am together with his Technical Executive. He was surprised no one else was here. He would not start anything until Bernard’s installer arrived. They brought a working model of the installation to assure me that that was how it should work. I said I knew and that was why I had ordered the same installation. Make it work, I said. They waited and waited. Bernard’s installer arrived at 12:30pm and they start doing something. I hear Andrew making a call and speaking to someone. Later he tells me they have to wait for Bernard because the hinges need to be replaced. These are the wrong strength. Bernard breezes in. Its now 1pm. No work has been done all day!

It was 10:15 am and an Indonesian guy arrives to fix the replacement tiles in the laundry room…ummm…utility room. He was good enough to request to cut the tiles outside the apartment because of the dust. I prayed that there wouldn’t be too much dust..building management will not be too happy. Anyway, the building cleaner cleans the area everyday. That’s what we pay maintenance fees for, right? He cuts the couple of tiles he needed and installs them….cement, paint, clean and he’s done.

Francis arrives about 10:30 am together with Bernard. I guess everyone was shocked that the kitchen area was full of empty boxes and discarded items. Part of these things had been kept in the laundry room but the painters who had come on Thursday moved them out into the kitchen area when they wanted to skim and paint the walls. Plus, on Saturday, since I was expecting my Facebook friend Ar’nie and family to visit me, I had moved all the items stored by Bernard and / or his people in our breakfast area also onto the kitchen and the yard area! When the dishwasher came late Saturday evening, the delivery man also decided the kitchen was the best place to store the dishwasher! So there. I did not say anything to Bernard about why all that stuff was there. I had complained about all the junk that should have been moved out by his people and he promised it would be done today. I saw him moving the boxes outside himself and commented that he should have engaged some general workers to do those things.

Francis’ job today was to install the dishwasher and make sure it works. I saw him and another guy trying to put the dishwasher in its place and became worried when it appeared that it was too tall to fit! He stopped working and Bernard made some calls. Apparently, the Bosch people had forgotten something. Soon the missing part is delivered and the dishwasher is installed.

Connecting the hobs and dishwasher

Later I ask about the built-in door of the dishwasher. Bernard tells me another bracket is missing from Bosch and they’ll do it tomorrow. Hmmmph.

They dismantle my washing machine and move it from the yard to the new laundry room…..ummmm….more like utility room. Francis was supposed to connect the piping and test everything but in the process he broke the tap head! That’s it. He packs up and says he’ll be back tomorrow to finish everything he was supposed to do. It was 3pm and I argued he could go and get the tap and finish that today. Bernard didn’t support me and I was really peeved. Are ALL contractors the same??? I wondered.

The contractors responsible for the glass splashback came next to install the splashback. The wall was more than 9 ft long so they had to join two pieces of the splashback because otherwise it wouldn’t fit into the lift. Bernard was right – once the splashback was in, you couldn’t see the plywood and the wiring tract behind it. What a relief!

Installing the splashback 

Bernard told me this morning that the filter guy will come at 2:30pm to install the water filtration system. AND at 2:30pm sharp…..ding dong……there he was at my doorstep! Amazing. For the very first time in this kitchen renovation project, somebody was actually punctual. Now, if only ALL of Bernard’s sub-contractors and suppliers were like this chap! I told Bernard later that this guy – Jeff – was truly an amazing guy who knew his deliverables – he came, he measured, drilled the hole for the tap, installed the filtration thingy under the sink, attached the pipes, and did the first-time use drill…..made sure everything worked, showed me how to clean the filter, told me how often I needed to change the filters and gave me his card assuring me that I could call him 24/7 if I needed anything. Wow.

The water filtration system under the sink

Bernard had got us the Diamond Energy Water filter. Its supposed to be the world’s healthiest water and its like drinking mineral water. And Jeff assured me it wasn’t an MLM product….

Since midday also, Bernard’s in-house installer had been installing the glass parallel opening doors using the Häfele system. Or I should say “trying to install”. This was the second time. The first time, it was around 10 days ago. Andrew, from Häfele was all set to install the glass doors when he realised the metal frames were too narrow to accommodate the hinges. He had to use a metal adaptor and it would show through the glass. Eeeeeeek! no way I would have that. No way. So Bernard had come the next day with samples and our only option was to switch to the “magic glass” door. No adaptors required, and hinges will not show through the glass. So today, I saw Bernard’s installer, manual in hand trying to install the doors.

The missing glass cupboards and the Hafele hinges that disn't work!

I didn’t like the sounds I heard and from the looks on the face of the installer and Bernard himself, something was not right.

I hated it but what could I do. I could not hide my disappointment. I suggested to Bernard that if his installer did not know what to do, he should call Andrew from Häfele! When Andrew got here, it seemed he could not understand why the hinges were not working the way they should. I asked if it was a problem with hinges or the installation. He replied it was the hinges.

That was when all hell broke loose. Well, almost. Bernard is the kind of guy you couldn’t lose your temper to. He wouldn’t react anyway. He reminded you of a lost puppy.

Renovation day starts

I told him as kindly as I could that it seemed he didn’t have very much control over the project. Too many things had happened that wasted a lot of my time and HIS time. Doors getting sent back. Suppliers leaving things behind. Carpenters sending the wrong stuff. Taps getting broken. Tile cutters forgotten.….and more.

Basically the day ended with me reiterating to Bernard why we chose him and why he shouldn’t make me regret making that choice. I told him I expected nothing less than perfection and that he WILL deliver.

So Aldo Kitchen, get your act together and give me the kitchen I ordered.

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